Refund Policy

Payments through Paddle

Paddle is our merchant of record. Paddle processes your payment, appears on your receipt or bank statement, and handles approved refunds back to your original payment method.

When a refund may be available

One-time trip unlocks and subscription payments are generally non-refundable once the paid feature has been delivered. We will review requests involving:

• A duplicate charge.
• An unauthorized or fraudulent charge.
• A technical failure that prevented delivery of the paid feature.
• A refund required by consumer law where you live.

Other requests are considered individually. This policy does not limit any rights that cannot legally be waived.

Organizer Plus cancellations

You may cancel Organizer Plus at any time. Cancellation stops the next renewal; access continues through the end of the period already paid for. Cancelling does not automatically refund the current billing period.

How to request a refund

Use the support link in your Paddle receipt or visit paddle.net. You can also email hello@jointribetrips.com with the email address used for the purchase and your Paddle transaction number. Do not send us your full card number or other sensitive payment details.

Refund timing

If a refund is approved, Paddle returns it to the original payment method. The time it takes to appear depends on the payment method and financial institution.